Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag your own experience with a crypto casino? This is where to reach us. We read everything that comes in, even if we can't always reply the same day.
What we can help with
Bitcoin Casinos covers crypto casinos serving US players — coin support, bonus terms, payout speed, licensing and how the no-KYC side of things actually works. We're a good contact point if you want to:
- Report an error or outdated detail in one of our reviews or comparison tables
- Share feedback on a site you've used, positive or negative, that might help other readers
- Ask a general question about how crypto deposits, withdrawals or bonus terms work on the sites we cover
- Raise a concern about a site listed on therealmccain.com
We're not able to intervene in individual disputes between a player and a casino, offer tax or legal advice, or process withdrawals, refunds or account issues on a site's behalf — those need to go directly to the operator's own support team, since we don't hold accounts or funds for any casino we review.
How to reach us
You can email us at [email protected]. We aim to acknowledge enquiries within a couple of business days, though detailed review or licensing queries can take a little longer to check properly.
When you write in, it helps to include:
- The name of the casino or page you're asking about
- A short description of the issue or question
- Screenshots or dates, if you're reporting something specific like a payout delay or a bonus term that didn't match what was listed
Before you write in — a few things worth checking first
A lot of enquiries we get are answered somewhere on the site already. If your question is about how we score and rank sites like BetPanda, CoinPoker Casino or the others listed on our homepage, that's covered in our methodology notes on the main comparison pages. If it's about keeping gambling under control, our Responsible Gambling page has practical tools and the national helpline. If you want to know more about who runs Bitcoin Casinos and how we put reviews together, that's on our About Us page. And if you're after the legal terms of using this site, those sit on our Terms and Conditions page.
A note on what we don't do
We're an independent review and comparison resource, not a casino operator, a payment processor or a regulator. We can't verify your identity, unlock an account, expedite a withdrawal or dispute a wager on your behalf. If you're having a problem with a specific site, its own support team — usually reachable through live chat or a support email on their platform — is the right first stop. If that doesn't resolve things and you believe a licensing rule has been broken, the casino's stated licensing body (commonly Curaçao or Anjouan for the sites we cover) is the appropriate authority to contact, not us.
We'll also point out, because it matters: crypto casinos serving US players operate offshore and sit in a legal grey area rather than being licensed by any US regulator. Availability can vary by state, and it's on each player to check their own state's rules before signing up anywhere. If gambling stops feeling like entertainment, the National Problem Gambling Helpline — 1-800-GAMBLER — is available, and our Responsible Gambling page has more support options. All content on therealmccain.com is intended for readers of legal gambling age in their state, 21+ or as otherwise specified by the site in question.